Customer Success Team

Meet the Edmunds GovTech Customer Success Team

The goal of the Edmunds GovTech Customer Success  team is to ensure that all of our customers are meeting their goals with our products and services. Our Customer Success Managers are here to be advocates for you by leveraging our industry expertise and deep knowledge of our customer’s needs. 

The Customer Success Managers are dedicated to:

  • Aid in customer onboarding
  • Conduct routine health checks
  • Notify customers of new products and services
  • Promote Edmunds GovTech educational events and webinars
  • Organize and relay customer feedback to product teams
  • Help maximize customer ROI by ensuring software is used entirely and efficiently by users

 

Meet our Customer Success team!

Read about your Customer Success Manager by clicking their photo below.
Paul Skibo
Director of Customer Success
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Paul Skibo | Director of Customer Success
Shane Ireland
Account Manager - BAS/Logics Product Line
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Shane Ireland | Account Manager - BAS/Logics Product Line
Taylor Filling
Customer Success Manager - MCSJ Product Line NC, SC, VA, NJ
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Taylor Filling | Customer Success Manager - MCSJ Product Line NC, SC, VA, NJ
Essam Hafiz
Customer Success Manager - MCSJ Product Line DE, MD, NY, PA, NJ, and New England
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Essam Hafiz | Customer Success Manager - MCSJ Product Line DE, MD, NY, PA, NJ, and New England
Abdullah Bukhari
Customer Success Manager - MCSJ Product Line AL, FL, GA, TN, NJ
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Abdullah Bukhari | Customer Success Manager - MCSJ Product Line AL, FL, GA, TN, NJ
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141
Total
Employees
42
Employees in Product Development
62
Employees in Customer Support & Success