Michele has over 20 years’ experience in the service industry, 11 of which have been in municipal government. Michele served as Director of Customer Relations at Business Automation Services until 2019 when Edmunds GovTech acquired BAS. In 2020, Michele was promoted to Director of Customer Support for her outstanding attention to customer satisfaction. Michele’s main objective is to ensure that customers receive outstanding product support. Managing a team of support specialists, this is achieved by closely monitoring customer support cases and reviewing customer calls to ensure timely responses and quality assurance. She is instrumental in the advancement of our staff, providing ongoing educational opportunities and training events to build upon industry and product knowledge. Michele also helps create new processes that will enhance the customer experience. EGT is a known as a software provider, and while developing a competitive product portfolio is important, the team understands that providing outstanding customer support is the key to developing long successful relationships with our customers. That is what sets us apart and attributes to the 98% client retention rate.