Support Service Level Agreements
Edmunds GovTech will use reasonable efforts to respond to all support cases in the published times below. Please toggle each tier for corresponding response times and definitions.
Want more details? Email us at Support@EdmundsGovTech.com.
Tier I - Critical
Response time: 30 minutes or less
a) Complete system failure and/or unavailable
b) Loss of vital system functionality
Tier II – High
Tier III – Medium
Tier IV – Low
Customer Support Hours
Monday – Friday: 8:30am - 5:00pm