Reflecting on the first year and holiday wishes

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The next issue will mark the completion of one full year of publishing the Utility Information Pipeline. In looking back on the past year, and realizing that the last issue for the year won’t arrive until after Christmas, I decided to send a special issue with some reflections and acknowledgements.


I want to take a moment to thank all of my readers who have taken the time to comment on my blog, send me an e-mail or give me a call about something they read in my newsletter. I am especially grateful to those subscribers who let me know that something I wrote provided them with new information or caused them to reevaluate how they are doing things. I also want to thank those readers of my newsletter who felt that the content was valuable enough to pass along to co-workers and colleagues and encourage them to subscribe as well.

I also want to thank two organizations that have publicized my blog and, in turn, given me more exposure.

The first of these is I found this site through their Twitter feed at @help4smallwater and sent an e-mail introducing myself to Steve Wilson, the director of  Much to my surprise, they featured my blog in their next weekly e-mail newsletter (you can read it here). Their newsletter is filled with good information and you can read past issues and subscribe to it here. If you aren’t already a subscriber to the newsletter, I recommend it – especially if yours is a small water utility.

American Water Works Association

The American Water Works Association’s Customer Service Community site went live on Monday, December 12. I’m proud to say that my blog is listed as a Customer Service Organization on their Customer Service Resources page. The Customer Service Community, along with the Conservation Community, which is another great resource, can be found by clicking on the Professional and Technical Resources tab from the home page.

Social media

As I mentioned above, I’m now on Twitter, where I found You can follow me on Twitter at @GaryASanders.

If you’re an avid Facebook user, I now have a Facebook page for my blog at Please feel free to check it out and “like” my blog while you’re there.

I believe that social media can be a tool for utilities to communicate with their customers. As I become more familiar and comfortable using social media myself, I suspect that I will be writing a future newsletter about how it can benefit utilities.

Holiday wishes

Thank you again for taking the time to read my newsletter and for all the support and encouragement I have received this past year.

I want to wish each of my readers a joyous holiday season and health and prosperity in the new year.

I’m always looking for ideas to write about in this newsletter, so if you have an idea or suggestion of a topic that you would like to learn more about, please give me a call at 919-673-4050 or e-mail me at

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