Municipal Management

Overview

The Open Records Request Tracker system is designed to manage all open public requests within a municipality. This user-friendly module ensures compliance and allows for easy retrieval of critical data and documents. It also offers quick access to information regarding the status of any open public record request.

Features

• Online submission portal for resident requests
• Easily manage all records associated with open public records requests
• View all active and closed requests at any time
• Oversee and manage each request phase from creation to completion
• Receive automated notifications for pending, upcoming, or past due requests
• Create customized letters and email attachments within the system
• View and attach related documents directly to the request record
• Quickly find any active, closed, or canceled request via the advanced search functionality
• Record and track all pertinent information on any active, closed, or canceled request, as well as any fee, payment, or deposit
• Track and view requests based on their legal retention period
• Notify users to purge requests based on the identified retention period

Overview

Work Orders allows you to add and assign items for any type of service, whether it be the internal needs of employees or the external needs of residents. Items include scheduling tasks such as facility maintenance or meter reads, assigning work tasks, and viewing status updates. Users can also track specifics like time and material for easy invoice generation. A mobile app streamlines this process for field-use.

Features

• Create work orders for utility accounts, locations, vehicles, customers, or fixed assets
• Unlimited work order service types
• Directly integrates to all associated municipal software modules

Suggested Portals & Apps

• Work Order & Meter App
• Resident Self-Service App
• My Town App

Overview

Inventory Control is used to track and store organizational items such as equipment, utility meters, office supplies, and vehicle supplies. It seamlessly integrates with Accounts Payable, Work Orders, Fixed Assets, Utility, and all of our municipal software modules to record and complete other associated activities. Utilize the free mobile app to update inventory remotely.

Features

• Unlimited inventory items
• Includes serialized and hazardous materials
• Integrates with Accounts Payable to track an order, available and reserved items

Overview

Fleet Maintenance provides the necessary tools to manage the municipal fleet while easily tracking and recording all usage as well as assignments and locations. This module enables automatically scheduling maintenance via Work Orders integration and allows for viewing history at any time.

Features

• Track vehicle/equipment maintenance and usage
• Easily assign work orders
• Integrates with popular fuel programs
• Integrates with Fixed Assets

Suggested Portals & Apps

• Inventory App

• Permitting Self-Service Web Portal
• Inspection App
• Work Order & Meter App
• Resident Self-Service App
• My Town App