Have you ever wondered if your office is understaffed…?

Do you need to justify a new position to management…?

Here’s your chance to find out!

You’re invited to participate in the 2022 Utility Staffing Survey. The survey will examine staffing levels and how your office handles labor-intensive practices such as payment processing, meter reading, and bill printing. This year’s survey also includes questions regarding staffing changes due to COVID-19.

Previous survey results

I conducted similar surveys in 2016, 2018, and 2020. You can review the results here:

• 2016 Utility Staffing Survey Results – Part I
• 2016 Utility Staffing Survey Results – Part II

• 2018 Utility Staffing Survey Results – Part I
• 2018 Utility Staffing Survey Results – Part II

• 2020 Utility Staffing Survey Results – Part I
• 2020 Utility Staffing Survey Results – Part II

The Utility Staffing Survey is a biennial survey, alternating years with the Utility Fee Survey.

The results of the survey will be published in a series of upcoming blog posts. To be sure you receive the results of the survey, if you haven’t already signed up for my free e-mail newsletter, please click here to subscribe.

Complete the Utility Staffing Survey

Please click here to complete the Utility Staffing Survey. This should take less than five minutes to complete. I will publish the results in future Utility Information Pipelines.

Please feel free to share this survey with your peers at other utilities.

Thank you in advance for taking the time to complete the survey and for sharing it with other utilities.

Could your office operate more efficiently?

If you think your office is understaffed or could run more efficiently, please contact me by completing this form to see how a business review could help determine your staffing levels.