Citizen Engagement Tools

Overview

Our Online Bill Payment Portal offers convenience and ease by allowing customers to pay any municipal charge online securely. Specific account information is available, such as meter reads, prior billings, and open balances. The portal can also reprint bills or project interest and is PCI compliant. Accepted payment methods are credit card, debit card, or eCheck, and organizations have the option to swipe cards at the counter. Payments received online and at the counter directly integrate and automatically update the system.

Features

• Acceptable payments via Debit/Credit Card or eCheck
• Customer inquiry includes balances, meter readings/date, property information, etc.
• Unlimited payment types (FOIL/OPRA, facility rental, boat ramp registration, etc.)
• Real-time integration with Tax, Utility, or AR modules
• Integrates with General Ledger

Overview

Resident Self-Service is a web portal designed to enhance citizen engagement for your local government by allowing residents to make requests, submit complaints, report issues, and track their submission’s status. With user-defined categories and customizable workflows, you can assign requests internally with Work Orders integration. The portal also integrates with the MyTown App, which provides residents the same functionality from their mobile device.

Features

• User-defined categories for resident requests
• Attach documentation or pictures
• Integrates with Work Orders to streamline and assign requests
• Residents can receive their results via notification or log in at any point to check the status of their request

Overview

Permitting Self-Service is a portal for homeowners, contractors, and inspectors to access permit and inspection information, including statuses, schedules, results, violations, and property history. This portal can be a powerful tool for inspectors, allowing them to view all current permit information, access inspection schedules, record inspection results, and issue violations right from the field.

Features

• Real-time entries and updates via web portal login
• Web-based inspection calendar and results posting
• Allows homeowners/contractors to “create a new permit” remotely
• Allows homeowners/contractors to pay for permits online
• Allows homeowners/contractors to request additional inspections and add attachments if needed

Overview

A powerful citizen engagement tool, the Municipal Dashboard is an external-facing web page that provides your constituents with complete transparency by allowing visitors to view real-time financial information from your organization. It also allows you to customize and publish additional content and data to the site to provide additional information relevant to your users.

Features

• Visual and interactive display
• Displays records up to 3 years old
• Ability to customize the level of detail displayed
• Pick and choose which Funds to include
• Additional user-defined functionalities
• Easily export to Excel or printer

Overview

The Vendor Self-Service Portal allows vendors to easily track or manage their account information directly with their web portal login. They can check purchase order statuses, view and attach documents, update contact information, print 1099’s, and more.

Features

• Vendors can view the status of payments
• Vendors can view and attach documents to their record (W9, Insurance Info, etc.)
• Vendors can update their contact information
• Vendors can see the status of purchase contracts
• Vendors can update their price lists
• Municipalities can push information to vendors as needed

Overview

The Employee Self-Service Portal provides employees with access to their personal information from any internet-enabled device. It allows employees to enter their daily hours, view pay stubs, request time off, and much more. Supervisors are set up with a manager’s view to review and approve time entries as they are submitted. Direct integration displays approved time entries in real-time to our Human Resources and Payroll modules. These capabilities also available via our Attendance Mobile App

Features

• View balances and request PTO per supervisor’s approval
• Enter timesheet or hours worked
• Post forms & documents for employees to view
• Edit contact information
• Reprint a check stub or W2

Overview

The My Town App enables your organization to push notifications and news to your residents, providing transparency and driving citizen engagement. This can include important updates and information such as meeting announcements, valuable town news, and more. Residents must opt-in to receive notifications and can customize the categories of information they would like to receive. Residents can also submit requests and report issues or concerns via our Resident Self-Service Portal integration.

Features

• Provides clear two-way communication between municipality & resident
• Encourages citizen engagement by enabling residents to sign up for organizational news and notifications
• Municipalities can push desired information to residents
• Integrates with Resident Self-Service