The Edmunds GovTech Blog

Utility

By Gary Sanders | 02.23.22

Since the onset of COVID, my time spent in utility offices has been practically non-existent, so I wasn’t aware of the increased abuse some customers service reps are taking from customers. At least not until…

By Gary Sanders | 02.01.22

Have you ever wondered if your office is understaffed…? Do you need to justify a new position to management…? Here’s your chance to find out! You’re invited to participate in the 2022 Utility Staffing Survey.…

By Gary Sanders | 12.21.21

If you read my last blog post closely, you may have been as surprised as I was to learn that nearly 4 in 5 senior citizens (79%) prefer to pay using automatic payments. I would…

By Gary Sanders | 11.16.21

Past blog posts have relied on research from the Fiserv Billing Household Survey, now called Expectations & Experiences: Consumer Payments, which describes consumer bill pay trends. You can read those previous posts from 2013, 2015, 2016, 2018, and 2019. The…

By Gary Sanders | 10.12.21

As the Postal Service increases rates while slowing delivery of the mail (what kind of business model is that?), encouraging more customers to opt in to ebilling only makes sense. Last week, as we reached…

By Gary Sanders | 09.28.21

Earlier this month, I presented How to Increase Revenues Without Raising Rates at the National Rural Water Association’s WaterPro Conference. This presentation focuses on fees utilities may not be charging but might want to consider.…

By Gary Sanders | 09.14.21

A few months ago, during a software presentation, a prospect asked about outsource printing and ebilling and mentioned that, with new software, he hoped to move to outsource billing with no increase in cost. His…

By Gary Sanders | 08.17.21

In a very early blog post, I wrote about improving final bill collection rates. That blog post mentioned using the proper US Postal Service endorsement but didn’t go into any detail about them. As I…

By Gary Sanders | 07.13.21

Eleven months ago, I wrote about the effect of suspending convenience fees due to COVID-19. That blog post focused on a utility that saw a dramatic increase in the number of customers paying online or…

By Gary Sanders | 06.29.21

Tomorrow, June 30, is Social Media Day – also known by the hashtag #SMDay – so this is a good opportunity to talk about social media use by utilities. Does your utility have a Facebook…

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