Since the onset of COVID, my time spent in utility offices has been practically non-existent, so I wasn’t aware of the increased abuse some customers service reps are taking from customers. At least not until…
The Edmunds GovTech Blog
The Latest Blog Articles for Municipal Government and Utility Software
Have you ever wondered if your office is understaffed…? Do you need to justify a new position to management…? Here’s your chance to find out! You’re invited to participate in the 2022 Utility Staffing Survey.…
Edmunds GovTech’s (EGT’s) Electronic Purchasing solutions are a valuable tool that comes equipped with a variety of benefits. It is engineered specifically with local governments in mind and is designed to help power efficiency in…
If you read my last blog post closely, you may have been as surprised as I was to learn that nearly 4 in 5 senior citizens (79%) prefer to pay using automatic payments. I would…
The holiday season has finally arrived! While we look forward to the annual festivities, it is also important to be vigilant for the upcoming tax season that is just around the corner. A few changes…
Past blog posts have relied on research from the Fiserv Billing Household Survey, now called Expectations & Experiences: Consumer Payments, which describes consumer bill pay trends. You can read those previous posts from 2013, 2015, 2016, 2018, and 2019. The…
October is known for falling leaves, football, and of course Halloween, but did you know it is also National Cyber Security Awareness Month? Cyber security can be a technologically terrifying subject, and as we near…
As the Postal Service increases rates while slowing delivery of the mail (what kind of business model is that?), encouraging more customers to opt in to ebilling only makes sense. Last week, as we reached…
Earlier this month, I presented How to Increase Revenues Without Raising Rates at the National Rural Water Association’s WaterPro Conference. This presentation focuses on fees utilities may not be charging but might want to consider.…
A few months ago, during a software presentation, a prospect asked about outsource printing and ebilling and mentioned that, with new software, he hoped to move to outsource billing with no increase in cost. His…