Being somewhat nostalgic, it’s only natural, as we bid 2013 farewell, to look back at the year… Third anniversary This issue marks the third anniversary of the Utility Information Pipeline. Readership continues to increase, by…
The Edmunds GovTech Blog
Year: 2013
Does your utility charge the maximum fee allowed in your state for returned checks? If not, you are missing out on revenue you could (and should) be collecting. Returned check fees by state The maximum…
One of the many things I do in my job is work with new customers in converting their data to our Utilities Management System. In the process of doing this, I see a wide range in…
In the two weeks since the last issue, I’ve seen a listserv post and had a subscriber e-mail me with similar questions. Both dealt with billing multiple units (apartments or businesses) served by a master meter. Best practice Many utilities…
If you’ve been reading the Utility Information Pipeline for any time, you’ve probably realized I’m a strong proponent of utilities accepting credit cards. The most common excuse I hear for not accepting credit cards is “the…
The last issue dealt with moving to cycle billing. This week, we’ll take a look at the flip side of that coin. Do you find yourself wondering if you bill too frequently and should reduce the…
Has your utility grown to the point where you’re wondering if you should move from billing all your customers at one time to cycle billing? Traditionally, utilities have made the move to cycle billing for…
We’ve recently examined ways to reduce walk-in payments in your office. If you’ve tried all the things suggested in that article, but your office is still busier than you’d like it to be, here are a couple…
Recently, a customer inquired about ways to reduce walk-in payment traffic in their office. Unfortunately, there are no easy answers to this question because several key factors are out of your control. Factors impacting walk-in…
In a couple previous issues, I’ve written about postings on listservs I subscribe to. A subscriber recently asked me what listservs I subscribe to and this prompted me to think about resources for utility professionals. Listservs…